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Can You Sue a Casino For Not Paying Out?

It's not uncommon to hear stories about people who feel they've been cheated by an online casino. But can you actually sue a casino for not paying out? Keep reading to learn more about your legal options if you feel like you've been wronged by an online casino.

Written By:   Dan James     Facts Checked By:   Charlie Morin 

Contents on this page


  • 1.

    Battling an online casino to get money back is a difficult and lengthy process

  • 2.

    Try to resolve the issue with customer support first

  • 3.

    It is not worth suing an online casino for a smaller amount of money

  • 4.

    Play at trusted online gambling sites only.

Steps To Take If You Feel You’ve Been Cheated

steps to take if you were cheated


The first thing to keep in mind is that gambling is considered a risky activity. It means that when you gamble, you’re essentially taking a risk with your money. There are no guarantees when you are gambling, and this includes both winning and losing.

If you feel like you’ve been cheated or otherwise wronged by an online casino, the first step you should take is to try to resolve the issue directly with them. Most of the time, online casinos will have a customer service team that can help you with your problem.

If you don’t feel like your issue has been satisfactorily resolved, you can then take your complaint to an external organization.

One such organization is the Independent Betting Adjudication Service (IBAS). IBAS is a third-party organization that acts as a mediator between gambling companies and customers. They will review your case and decide whether or not the online casino has acted unfairly.

If you’re still not satisfied with the outcome, your next step would be to take legal action against the online casino. This is a more drastic measure and one that should only be taken as a last resort. Before taking legal action, you should first try to get in touch with a lawyer who specializes in gambling law. They will be able to advise you on the best course of action.

Keep in mind that suing an online casino can be a very difficult and lengthy process. It’s important to make sure that you have a strong case before taking this step. Otherwise, you may end up spending a lot of time and money without getting any results.

What Else Can I Do?

In some cases, you may not be able to sue the online casino directly. For example, if the company is located in a different country, it may be difficult to take legal action against them. And this is most often the case – many online casinos are registered in Curacao and other unusual jurisdictions. In this case, your best bet would be to try to get your money back through other means.

One option would be to contact your bank or credit card company and request a chargeback. This is where they reverse the charges on your credit card statement. To be successful, you will need to provide evidence that you were cheated by the casino.

Another option would be to file a complaint with the Better Business Bureau (BBB). The BBB is a non-profit organization that helps resolve disputes between businesses and consumers. They will investigate your complaint and try to get the casino to refund your money.

You can also contact the gambling authority they are licensed with and lodge a complaint. Depending on the gambling authority, they may investigate your claim and take action against the online casino if they find that they have acted unfairly. These are the most popular gambling authorities:

  • The UK Gambling Commission
  • Malta Gaming Authority
  • Curacao eGaming
  • Gibraltar Regulatory Authority
  • Swedish Gambling Authority
  • Alderney Gambling Control Commission

How Likely Is It That I Will Win My Case?

The chances of winning your case will depend on several factors. These include the strength of your case, the jurisdiction you’re in, and the casino’s policies.

Keep in mind that gambling is a risk. As we mentioned earlier, there are no guarantees when it comes to winning or losing. Even if you have a strong case, there’s no guarantee that you will win in court.

This is why it’s important to make sure that you have a strong case before taking legal action against an online casino. You should also ensure that you understand the risks involved before making any decisions.

If you do decide to take legal action, remember that the process can be lengthy and expensive. It’s important to weigh the costs and benefits of taking action before making a decision.

So, Is It Possible to Win?

battling an online casino to get money back is a difficult and lengthy process

Unfortunately, most likely, you will not win your case if you sue an online casino. This is because most online casinos are located in jurisdictions where gambling laws are very favorable to them, like Curacao.

Even if you do win your case, the amount of money you’re likely to get back will probably be less than the amount you lost. This is because most online casinos have clauses in them. Also, you would have to spend a lot of money on lawyer fees.

How Much Money is Worth Battling For?

This is a difficult question to answer. It depends on the amount of money you lost and how much you can afford to spend on legal fees.

If you lost a relatively small amount of money, like C$500, it probably isn’t worth taking legal action. This is because the chances of winning are very low, and you would probably end up spending more on legal fees than you would get back.

It is a different story with larger figures. If you have lost, let’s say, C$100,000, it is definitely worth fighting for. This is because the chances of winning are higher, and you may be able to get some of your money back.

You should also consider how much time and effort you’re willing to put into fighting the case. If you’re not prepared to go through a long and difficult legal battle, it may not be worth taking action.

Play Only at Trusted Online Casinos

The best way to avoid problems with online casinos is to only play on trusted sites. These are fast payout casinos that have a good reputation and are known for being fair and honest.

If you’re not sure if a site is trustworthy, you can check out our lists. We review and recommend only trusted online casinos that pay out when they say they will. Our best bet is:

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You can also check out online casino forums. Here, you’ll find people who have had good and bad experiences with different casinos. This can help you avoid the bad ones.


It’s very difficult to win a case against an online casino. This is because most online casinos are located in jurisdictions where gambling laws are very favorable to them.

If you do decide to take legal action, keep in mind that the process can be lengthy and expensive. You should also make sure that you understand the risks involved before making any decisions.

These articles might be interesting for you: can someone else claim my casino winnings, can a online casino control your winnings or how playing without wagering requirement affects your payout.


Author Dan James

Online Casino Expert

Hey! I'm Dan James, and I handle everything from content writing to quality assurance at Casinofastpayout. I've been around the online gambling industry since 2015, and also did seven years as a poker pro before that.